Why your DSP is the key player in your relocations

Using a good Destination Services Provider isn’t just a matter of doling out a relocation benefit to an employee: if you choose carefully, you're buying an insurance policy against significant economic losses across relocations. At Destiny Services, we go far beyond the norm in the industry to work to save clients money across multiple relocations and in many ways, such as carefully guarding the home search process against conflicts of interest, making sure the best deals are on offer, and relentlessly pursuing cases where client resources are threatened.

The DSP side is just one component of a corporate relocation, but it truly is the most important part, because--let's face it--temporary housing providers and household goods movers are not personally accounting for your employees’ lives, their children’s lives, their financial decisions, your expenditures on housing, their banking needs, and their emotions, among other things, all in one point of human contact. The destination consultant on the ground with the transferee is the transferee’s ultimate advisor and the DSP is the party that can protect your bottom line.

Unfortunately, conflict of interest is rampant in the mobility industry and one of the primary hits to that bottom line is the endemic corruption of the realty industry. Steering, whereby agents direct consumers to properties that benefit them rather than you, is common across the globe in property transactions, irrespective of the mobility industry. In some countries, agent steering is both illegal and commonplace.

Some DSPs accommodate realtors. Destiny Service has no need to make concessions there because we understand property markets and are capable of overseeing home searches without relying on realtors with agendas. We partner with realtors based on their results for transferees, not their results for themselves. We do not actively recruit realtors as consultants, we do not tolerate steering, we monitor for conflicts, and there are severe penalties for consultants who engage in such behavior. Our consultants are contractually bound against such conflicts of interest, and we require their disclosure during recruitment. In this industry, it’s an uphill battle, but those of us who perform at the pinnacle have no need to engage in such behavior and benefit from being the exception. As do our clients.

On the bright side, a DSP is in a position to save you a lot of money. DSPs normally don’t go the extra mile in the ways we do, but Destiny Services was built to meet the needs of very demanding clients, and we apply the same rigorous protocols to all our relocations. For example, an ordinary DSP will not fight deposit disputes to the point of legal action, devote serious time to negotiating rental contracts and their terminations, or pursue every significant opportunity to save money. We effectively act as an insurance policy against economic loss for our clients through these kinds of safeguards.

Without our kind of advocacy, when landlords see our clients’ names, they see dollar signs. In fact, we repeatedly encounter situations in which high value clients have been exploited by predatory landlords. In those cases, our service can put a complete halt to predatory rip-offs that are hard for clients, let alone transferees, to detect and combat. In some cases, landlords, banks, lenders, and auto dealers (among others), have no idea that what they’re asking for is unreasonable or illegal. In other cases, better results are simply a product of our expert negotiation. Either way, our protection pays for itself many times over in the cases where it's needed, and money can be saved across all relocations, all while delivering the best results for transferees.

Lease agreements, whether being newly signed or soon to be terminated, are complex instruments. An empowered negotiation of these contracts requires knowledge of state and local laws as well as local rental markets. Landlords themselves are frequently unaware of the laws that govern their business and they generally do not disclose the rights of tenants even when they are aware of them.

Destiny Services takes lease review, contract review, and negotiation seriously. We partner with reputable local law firms who advise us internally and provide options for escalation of complex cases. Most transferees won’t need us to intervene to help them stave off thousands in unfair charges for damages to their rental property or deal with a poorly negotiated lease termination involving potential overcharges, but all transferees and clients benefit from the many ways in which we can ensure they get the most for their money and spend the least amount of time on stressors that distract from life and work while we keep an eye on their best interests and bottom line.

Ultimately, your DSP is the key to a successful relocation. Doing the job well on our side brings great rewards for clients and transferees. Destiny Services takes pride in being on the cutting edge, bringing savings and success as your protector in the relocation process.